Welcome to TYR Sales Store’s FAQ page! We’re here to help answer your questions about our performance swimwear, shipping policies, returns, and more. Our team of swimming enthusiasts has compiled this guide to ensure you have the best shopping experience possible.
About Our Products
What types of swimwear do you offer?
We specialize in high-performance swimwear for competitive swimmers and water sports enthusiasts. Our product range includes:
- Competition swimwear (for both boys and girls)
- Swim apparel (bottoms, beachwear)
- Swim gear (goggles, fins, footwear)
- Carry solutions (backpacks, bags, duffels, carryalls)
What makes TYR swimwear different?
Our swimwear is engineered with championship-level performance technology. We focus on:
- Hydrodynamic designs for competitive swimmers
- Durable, chlorine-resistant fabrics
- Comfortable fits that stay secure during intense training
- Fashion-forward styles for recreational swimmers
How do I choose the right size for competition swimwear?
Competition swimwear typically fits tighter than recreational suits. We recommend:
- Consulting our detailed size charts (available on each product page)
- Considering your body measurements rather than regular clothing size
- When in doubt between sizes, sizing up for training suits and down for competition suits
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” or by visiting our account registration page. Benefits include:
- Faster checkout
- Order tracking
- Wish list capabilities
- Personalized recommendations
Can I modify or cancel my order after placing it?
We process orders quickly to get your swim gear to you fast. If you need to modify or cancel your order:
- Contact us immediately at [email protected]
- Include your order number in the subject line
- We’ll do our best to accommodate your request if your order hasn’t entered processing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods tailored to swimmers’ needs:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Ideal for competitive swimmers needing gear quickly
- Free Standard Shipping (orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Great for families or recreational swimmers planning ahead
How long does order processing take?
We commit to processing all orders within 1-2 business days (excluding weekends and holidays). You’ll receive:
- Immediate order confirmation email
- Shipping notification with tracking information when your order ships
Do you ship internationally?
Yes! We ship worldwide from our New York headquarters to swimming communities across the globe, excluding some Asian and remote regions. Please note:
- Delivery times may vary by destination
- Some locations may require additional customs clearance time
- Customers are responsible for any applicable customs fees or import taxes
What should I do if my package is delayed?
While we carefully select reliable carriers, occasional delays can occur. If your shipment is delayed:
- First check your tracking information for updates
- Allow 5 additional business days beyond the estimated delivery window
- If the delay persists, contact us at [email protected] with your order number
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy:
- Returns must be initiated within 15 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Original shipping costs are non-refundable
- We offer exchanges or refunds to your original payment method
How do I initiate a return or exchange?
To return or exchange an item:
- Email [email protected] with your order number and reason for return
- We’ll provide return instructions and an authorization number
- Package the item securely with the original packaging
- Ship the return to our New York facility (return shipping is at customer’s expense)
- Once received and inspected, we’ll process your refund or exchange
What if my swimwear doesn’t fit?
We understand swimwear sizing can be tricky. If your item doesn’t fit:
- You may exchange it for a different size (subject to availability)
- Contact us within 15 days of delivery to arrange the exchange
- You’ll be responsible for shipping costs for the exchange
- We recommend consulting our size charts carefully before ordering
Additional Questions
How can I contact customer service?
Our swimmer-staffed customer service team is happy to help:
- Email: [email protected]
- We typically respond within 24-48 hours
- For fastest service, include your order number in your inquiry
Do you offer team or bulk discounts?
Yes! We support swim teams and clubs with special pricing:
- Contact us at [email protected] with details about your team
- Include approximate order size and timeline
- We’ll provide customized pricing and shipping options
How can I stay updated on new products and promotions?
Join our swim community:
- Sign up for our newsletter during checkout or on our homepage
- Follow us on social media (links in website footer)
- Check our website regularly for seasonal collections and special offers
Didn’t find the answer you were looking for? Our team of swimming enthusiasts is ready to help you with any additional questions about our performance swimwear or your order. Contact us at [email protected].
Ready to upgrade your swim gear? Browse our collections today and experience swimwear engineered for champions, delivered with care.