At TYR Sales Store, we’re committed to getting your competitive swimwear and water sports gear to you quickly and efficiently. We stand behind our products with a straightforward returns policy for your peace of mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
  • Free Shipping: Available via EMS for orders over $50 (15-25 business days delivery after shipment)

Note: We ship worldwide except to certain remote areas and parts of Asia. International customers are responsible for any customs/duties fees.

Returns & Exchanges

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached
  • Proof of Purchase: Include your packing slip or order confirmation

Non-Returnable Items: For hygiene reasons, we cannot accept returns on:

  • Competition Swimwear
  • Fins
  • Goggles
These items may only be returned if defective or incorrect.

How to Return an Item

  1. Initiate Your Return: Email us at [email protected] with your return request using the template below
  2. Wait for Authorization: Our team will respond within 24-48 hours with return instructions
  3. Package Your Items: Securely pack merchandise in original packaging if possible
  4. Ship Your Return: Send to our facility at:
    TYR Sales Store Returns
    3097 Settlers Lane
    New York, NY 10007
    USA

Important: We recommend using a trackable shipping service as we cannot be responsible for lost returns. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For size exchanges or defective items:

  • Follow the same return process above
  • Clearly indicate your desired replacement item
  • We’ll ship the replacement once we receive your return (standard shipping rates apply)

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear TYR Sales Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to Return: [Product Name, Size, Color]
  • Reason for Return: [Size Exchange/Defective/Other]
  • Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Questions?

Our water sports enthusiasts are ready to help! Contact us at [email protected] with any questions about shipping, returns or exchanges.